FAQ

Frequently Asked Questions – Badiesbags.store

1. When will I receive my order?

All orders are processed within 1–3 business days, and delivery typically takes 8 to 16 business days. You’ll receive a tracking number via email once your order has shipped.

2. Do you ship internationally?

Currently, we only ship within the United States. Stay tuned as we expand our shipping options in the future!

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking link by email. You can also visit our Track My Order page and enter your order number for real-time updates.

4. Can I cancel or change my order after placing it?

Orders can be canceled or modified within 6 hours of placement. After that, the order is processed and cannot be changed. Please email support@badiesbags.store as soon as possible.

5. What is your return policy?

We accept returns on eligible items within 14 days of delivery. The item must be unused, in original condition and packaging. Please refer to our Return & Refund Policy for full details.

6. Do I have to pay for return shipping?

Yes, return shipping is paid by the customer unless the item received is defective or incorrect.

7. What should I do if I receive a damaged or wrong item?

Please contact us at support@badiesbags.store within 72 hours of receiving the item. Include your order number and clear photos of the issue — we’ll make it right!

8. Are your handbags made from real leather?

We offer a variety of materials, including high-quality vegan leather and other durable fabrics. Each product description specifies the materials used.

9. Do you offer gift cards?

Currently, we do not offer gift cards — but we’re working on it! Stay subscribed to our emails for future updates.

10. How can I contact customer support?

You can reach us anytime at support@badiesbags.store. Our team is available Monday to Friday, 9 AM to 6 PM (EST).